Ever since our first delivery in Summer 2011 in wooden wine boxes, Fresh City has been fiercely committed to reusable packaging. While we no longer use the wine boxes, in the intervening years we have always chosen reusable solutions where possible -- cooler bags, ice packs, jars etc.
We charge a $6.50 deposit on tote bags that are not returned within 100 days of delivery. If you return the bag subsequently within 365 days, this deposit is refunded. The bag return fee ensures we can continue delivering food in a way that respects our environment. To track returns, we use the bar code on each bag's packing slip. So it is very important you return your bag with the packing slip. To ensure we have tracked your non-returns accurately, please check the Bag Returns section of My Account. Please note it may take up to 10 days after you return your bag for the return to register on our system. Drop us an email at firstname.lastname@example.org if there is any discrepancy.
Did you know? By returning your packaging, each year you can help us use approximately; 200,000 fewer plastic bags; 100,000 fewer cardboard boxes; 80,000 fewer paper bags; and 25,000 fewer plastic jars.