How do I return the reusable packaging?

We accept returns for cooler bags, freezer bags, ice packs, glass jars and glass bottles. For home deliveries, simply leave your box (with any reusable packaging like jars, bottles, and ice packs) out in a clear and visible location the night before, or morning of your expected delivery and we’ll pick it up when we drop off your next order! In addition, any of our Retail Locations will accept your returns. 

Live in a house? Please read about our box return program!

 

We offer box pickup, alongside your other Fresh City reusable items!  Simply leave them on your front porch for pickup with your next delivery.

 

Please recycle any damaged or soiled boxes as we will not be able to reuse them.

 

Do not break down the boxes when you leave them out for our drivers to pickup with your next delivery.

 

Place all other reusable items - such as Fresh City or Mabel's jars or bottles, foil bags, gel packs - in one box and leave the others empty.

 

Please refrain from sending us other household waste or recycling.

Live in a condo/building? Please recycle your boxes. 

At this time, we cannot accommodate box pickup from buildings, but we will continue to collect your other reusable items.  Please recycle your cardboard boxes.  According to The City of Toronto Waste Wizard, you should flatten the box and place it in the Blue Bin.