- Why does my bouquet look different than the picture on the website
The images on the website are examples only of size and colour and style. As we are only using flowers grown in Ontario, what's available changes constantly. So while the variety of flowers might be different the style and size should be the same.
- What do I do If I’m not home to receive my delivery?
We strongly encourage you to be home during your Fresh City delivery window. For your food and your flowers. If you feel you won’t have someone home during your delivery window please let us know and we’ll try and make other arrangements, especially if the weather is particularly hot or cold as flowers don’t like extreme temperatures.
- My flowers arrived damaged, what should I do?
Flowers are oh so delicate and we always try to ensure they arrive undamaged and as fresh as possible. However, things can happen and when they do we’ll fix it for you. Please take a picture of the issue right away and contact customer service and we will look after you, not to worry.
- How will my flowers arrive?
Your bouquet will come wrapped in kraft paper, tied with market string, and hydrated in Stay-Fresh eco-responsible packaging. It will then be gently packaged into a Fresh City Farm box and delivered to your door. All packaging is recyclable and no flower foam is used. Your dried arrangements will arrive much the same but without the hydration.
- Where are these flowers coming from?
The floral arrangements are being created by a local florist Sweetpeas. The dried bouquets are designed and arranged by another local florist Euclid Farms. In all the bouquets we carry the flowers are grown in Ontario, never brought in from overseas.
- I’ve heard some flowers are toxic to animals, is this true?
Yes, this is true. And some of the flowers you will be receiving will not be great for your pets should they ingest them.
Lilies, Daffodils, Peonies, Poinsettias, Hydrangeas and Chrysanthanums
The above varieties are the flowers that can make your fur babies sick. If you think your pet has consumed one of the above please contact your vet immediately.
Reach out to firstname.lastname@example.org if you have any questions!